Company Profile

We are Kam Kong Technology Company. We specialize in IVR (Interactive Voice Response System）application development and service provision. In the past, only government agents and large firms could afford IVR Customer Service Hotline. Therefore we provide a low cost solution named IVR Customer Service Hotline for SME and hope our IVR can increase the productivity of all SMEs.

IVR Customer Service Hotline provides three major features as below:

(1) FOD(Information On-Demand),

(2) FOD(Fax On-Demand) ,

(3) CT(Call Transfers) and

As Well as their IOD-CT-FOD combined features etc...

 SME can automatically use IVR to answer all repeated calls requests such as products enquiry, company address, office hours, and fax materials OR make a call transfer to others related officials/parties.

Tele-Call Machine - The Best solutions of Tele-Marketing By IVR Machine

Features:

Telephone Message Broadcasting / Auto-Reminder, Survey, Vote, Research by Phone  /

Predictive Dialer / Agent Dialer

 Advanced Features

1. Detects and Reporting of Fax / Busy / NUT tones and Ring No Answers Call.

2. Reporting of Completed / In-Completed / No-Input calls  

3. Do-not-Call Registers Report

 Easy Operations

Step1. Select Tele-Call Project.exe file

Step2. Select Working Hours.txt file

Step3. Select Database Tele-Call.txt file

- - - >RUN

Tele-Call Project.exe is an IVR Call Response program written by our company

WorkingHour.txt is a schedule file for executing Tele-Call Project.exe

Tele-Call.txt is a telephone number database file consists max. 10,000 numbers

 Sample Menu of Tele-Call Project.exe

Good-Morning / Good-Afternoon / Good-Night

We are ABC Company

Welcome, This is a survey ……..

Begin survey please press 1; More detail press2; Don’t receive this call again press3.

Q1, What is your sex? Male Press 1, Female Press 0

Q2, How old are you? below 12 press1, 12 to 18 press2, 18 to 40 press3, 40 above press4

Q3. What is your comment of HKSAR, if no comment press0, the lowest marks press1, the highest marks press9 and press 5 for pass

Q4, Please input your contact telephone number for verification.

- - - >Input 21234567

Your input is 21234567, Correct press1, re-enter press3

 *** Ending- Thanks for your kindly co-operation

ref. General Information about the UEM Ordinance http://www.ofta.gov.hk/en/uem/main.html